In the next few days, our site ComcastMustDie.com will be changing. This is partly because we have declared victory against Comcast, a vast, greedy, blundering, tone-deaf corporate colossus which, in one short year, has seen the light. Now it is now merely a vast, greedy, blundering corporate colossus.
But tone deaf no more.
As both The New York Times and Washington Post have recently reported, the company has heard our angry voices and taken concrete steps in the process of putting customers first. Meantime, it has used ComcastMustDie to specifically resolve many hundreds of customer complaints. There is a long way for Comcast to go, but there is also no question that it has been forced by us to reckon with us. Now we will employ the same formula to other serial customer-abusers.
In the next few days, inquiries to ComcastMustDie will be redirected to the newly created CustomerCircus.net, where other infamously arrogant corporations will be subjected to power of aggregated rage. (No worries. Comcast will still be one of them). We hope they, like Comcast, we see this not merely as a threat, but as an opportunity to connect with and regain the confidence -- even loyalty -- of its customers.
At the same time, I will be stepping away from the project, which now will be operated by my friends at Voyager360 in Santa Fe, NM, who have provided the technical back-end from the start. As a parting request, I ask that you revisit the ComcastMustDie video on YouTube and send it to everyone. Everyone. Just to remind Comcast, and everyone else, that declaration of victory does not mean our work is done.
To quote the abolitionist Wendell Phillips, "Eternal vigilance is the price of liberty."
Thank you, and congratulations.
-- Bob Garfield
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